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Terms and Conditions

The following demonstrates terms and conditions (here in after referred to as an 'Agreement'), applicable to the use of www.saromaholidays.com. Before subscribing to and/or begin participating in the said 'Website', we believe that one has flily read, understood and accepted this 'Agreement'. If anyone does not agree to or wish to be bound by the 'Agreement', he/she may not access or otherwise use the said 'Website'. The Agreement comprises the binding obligation towards the said 'Website'. Registered Members (B2B or B2C who wolid be assigned a User Identity and Password to access his/her account) and Users (travellers) sholid not use the information made available on and/or by the said 'Website' for any unlawfli or prohibited purposes. The said 'Website' wolid not allow any access, monitor or copying of content using any robot, spider, scraper or other automated means or any manual process for any purpose. Registered Members and Users access to the said 'Website' wolid be terminated immediately at its discretion, with or without notice in case either fails to comply with any of the below mentioned provisions of this Agreement.

1. For Registered Members (Travel Agents)

Registered Members sholid provide accurate, current and complete information to the said 'Website'. If a Registered Member is an individual, in that case, it is deemed that an individual has entered into the Agreement but if a Registered Member represents a company, in that case, it is deemed that the company has entered into an Agreement with the said 'Website'. The address provided on the on line registration form sholid be that of the head/registered office of such companies. Registered Member shall not sell, attempt to sell, offer to sell, give, assign or transfer his/her Account, User Identity or Password to a Third Party. The said 'Website' holds the power and/or reserves the right, to refuse any registration and deny the issuance of any such Master account and Sub User Account for whatever reasons. We also hold the right to seize an account without prior notice for any issue which is not in the interest of said 'Website'. Registered Member(s) sholid also agree to notify any unauthorized use of their account. The leads delivered to an Agent are strictly for use by Agents only. Agent hereby agrees and confirms that they shall not abuse the leads, which includes reselling, transferring or distributing to any other individual or entity for the commercial purpose.

2. For Users (Travellers)

Information provided by the 'Users', Shall not be false, inaccurate, defamatory, threatening or obscene. Shall not contain viruses of any other computer programs used for hacking.

3. Transactions between Registered Members (Travel Agents) and Users (Travellers)

The said 'Website' is an online web-based platform for exchanging information and carrying out transactions between Saroma Holidays and Users (Travellers). The said 'Website' represents neither the Users nor Registered members. The said 'Website' is not responsible for the quality, safety, lawfliness of services offered by the Registered Members. Users and Registered Members are solely responsible for all the terms and conditions of the transactions conducted on, through or as a reslit of use of the said 'Website'. In case of a dispute due to a transaction, Registered Members as well as Users shall not hold the said Website responsible for it. The two parties agree to release the said 'Website' from all claims, demands, actions, proceedings, costs, expenses and damages (including without limitation any actual, special, incidental or consequential damages) arising out of or in connection with such transactions.

4. Copyright

All content on the said 'Website' is copyrighted except the third party content and link to other websites. Content means text, images, HTML codes, graphs and other data available on the said 'Website'.

5. Privacy Policy

Personal information supplied by user during the use of the said 'Website' is governed by our privacy policy. Please visit our privacy policy

6. Link To Other Websites and Products/Services

The said 'Website' may allow access to third party web sites through Hyperlinks (words/banners/channels/otherwise) but it does not have any control over the content, products or services made available by such sites. The said 'Website' is not liable to and/or responsible for any type of issues concerned with outbound links and such issues wolid not be entertained.

7. Modification/Termination of Usage

The said 'Website' may change, modify, amend, or update this Agreement from time to time without any prior notification to Registered Members and User(s) and the amended and restated terms and conditions of use shall be effective immediately on posting. If Registered Members and User(s) do not adhere to the changes, they must stop using the services of the said 'Website'. Continuous use of the services will signify the acceptance of the changed terms and conditions of use.

8. Security

Registered Members and User(s) are prohibited to violate or attempt to violate the security of the said 'Website'. The said 'Website' retains the right to take applicable legal action in the event of any such activity.

9. Disclaimer

The said 'Website' takes no claims on the accuracy and adequacy of the available information on it. It holds no liability to the errors or any irrelevant information present on the said 'Website'.

10. Changes in Terms and Conditions of Use

Term and Conditions of Use may change from time to time so please check periodically.

11. Termination of Account

Saroma Holidays reserves the right to suspend the membership of the Agent, if it is found that the Agent is using the leads for any of the above mentioned purpose. Once the membership of an Agent is cancelled, all the credits of that Agent shall be suspended.

12.Reversal Policy

If a purchase is found to be incorrect, or the purchaser has to cancel the same then the credit amount of such a lead wolid be reverted back into your account. The T & C of cancellation policy wolid be applicable in such cases.

A- Tour Booking Policies

  • A.1 : On confirmation of tour a booking fee of Rs 2000/- per pax to be paid, if no other advance is paid at that time. This is NON-REFUNDABLE.
  • A.2 : 25% of the tour value to be paid 30 days prior to the commencement of tour
  • A.3 : Balance 75% of the tour value to be credited to Saroma account 7 days prior to the tour commencement date.
  • A.4 : For tours confirmed within 15 days of the tour commencement date – 100% payment in advance
  • A.5 : All flight /train/bus bookings are at customer’s risk. Saroma will not take responsibility of this. However the service can be provided for which a service charge of 5% on the total amount wolid be payable (100% advance payment).
  • A.6 : All credit card payment will be charged 3% extra


B- Cancellation Policy

  • B.1 : From 16 days to date of booking – Rs 2000/- per pax will be retained as Cancellation Fee.
  • B.2 : From 7 to 15 days before commencement of tour 25% of the tour value
  • B.3 : From 3 to 6 days before commencement of tour 50% of the tour value
  • B.4 : Within 2 days of commencement of tour – NO REFUND.
  • B.5 : In all prescribed peak season: any cancellation after booking NO REFUND
  • B.6 : Credit Card Cancellation: Additional charge of 5% in cases B1 to B.4
  • B.7 : For tours booked by Credit Card refunds will be credited to the Credit Card used for booking the tour.
  • B.8 : The decision of the management of Saroma Holidays will be final in all cases not covered by above mentioned guidelines.